Privacy Policy

1. Introduction

Cherished Memories ("we", "us", or "our") is a family memorial and keepsake platform that allows users to preserve memories, create tribute profiles, and purchase personalized memorial products. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at mycherishedmemories.com and our mobile application (collectively, the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and a family identifier (last name and PIN) used to join or create a family account.

Memorial Content

You may upload photos, videos, written stories, loved one details (names, dates, biographies), and playlist links. This content is associated with your family account and memorial profiles.

Order Information

When you purchase physical keepsake products, we collect shipping name, address, city, state, zip code, country, and payment details processed securely through Stripe.

Usage Data

We may collect analytics data about how you interact with the Service to improve functionality and user experience.

3. How We Use Your Information

• To create and manage your family account and memorial profiles
• To process and fulfill physical keepsake orders
• To send birthday and anniversary reminders you have opted into
• To provide membership benefits tied to your subscription (managed via our website)
• To respond to support requests and community reports
• To comply with legal obligations

4. Digital Memberships

Digital subscription plans are sold exclusively through our website at mycherishedmemories.com. Subscription purchases are not available within the mobile app. If you have an active web subscription, you can sign in to the mobile app and access your benefits at no additional charge.

5. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe — for secure payment processing of physical products
• Fulfillment partners — to manufacture and ship your personalized keepsake orders
• Service providers — who help us operate the platform under appropriate data agreements
• Legal authorities — when required by law or to protect our community

6. Data Retention & Deletion

We retain your memorial content for as long as your account is active. You may request deletion of your account and associated data at any time through the in-app account deletion option or our public Delete Account page. Upon request, we will delete your account information, memorial profiles, photos, and associated content within 30 days.

7. Data Security

We use industry-standard security measures including encrypted connections (HTTPS) and secure payment processing through Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@mycherishedmemories.com or submit a request via our Delete Account page.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at privacy@mycherishedmemories.com or visit our Delete Account page for data-related requests.