Your keepsake is made to honor someone you love — and we treat its journey to your home just as carefully. This policy explains what to expect when you order a physical product from My Cherished Memories.
Every physical product from My Cherished Memories is custom-made for your family. Production begins only after you approve your design. Our keepsakes may include apparel, blankets, candles, framed prints, jewelry, keepsake boxes, ornaments, and printed tribute items.
Because each item is personalized for you, processing times vary by product and by the fulfillment partner who crafts it. You will receive order updates as your keepsake moves through production.
Shipping times vary by destination and carrier. While most orders arrive within the carrier's estimated window, My Cherished Memories cannot promise or guarantee exact delivery dates.
Customers are responsible for entering correct shipping information at checkout — including the full name, street address, apartment or unit number, city, state, and ZIP code. Please review your shipping details carefully before placing your order.
My Cherished Memories is not responsible for delays caused by carriers, weather, incorrect addresses, vendor delays, or events outside our control. If a delay occurs, we will do everything we reasonably can to help you track down your order.
If your tracking has not updated, or if your order appears lost, please contact us right away at orders@mycherishedmemories.com. Include your order number and we will look into it and help make it right.
Questions about an order? Contact us anytime at orders@mycherishedmemories.com — we aim to respond within 1–2 business days.