Support & Contact

We're here to help you honor the people you love. Whether you need a hand with a memory, a tribute, or a keepsake order, the My Cherished Memories support team will treat your request with the same care you bring to your family's story.

We aim to respond to support requests within 1–2 business days.

Customer Support

support@mycherishedmemories.com

Physical Orders & Shipping

orders@mycherishedmemories.com

How We Can Help

Account help — signing in, passwords, and account settings
Photo or video upload help
Tribute profile help for a loved one
Memory sharing help — stories, albums, and playlists
Physical product order help — apparel, keepsakes, and prints
Shipping questions and order status
Damaged or incorrect product
Account deletion requests
Privacy questions about your data
Reporting content or users that concern you

Send Us a Message

My Cherished Memories is not an emergency service. If you are in immediate danger or experiencing a crisis, contact local emergency services.