Every My Cherished Memories product is made personally for your family. Because of that, our refund and replacement policy works a little differently than a standard store's — and it's designed to be fair to you and to the people who hand-craft your keepsake.
Personalized products are custom-made with your photo, wording, size, color, and design selections. For that reason, custom products cannot usually be returned or refunded — once created, the item is uniquely and irreversibly yours.
We stand behind the quality of every keepsake. A replacement may be available if:
Before approving your design, please double-check all spelling, dates, names, photos, size, color, and design details. You are responsible for confirming this information at approval. Mistakes in the approved design caused by customer-entered information may not qualify for a replacement.
Digital memberships and physical products are handled separately. Questions about membership billing are not covered by this policy — contact us at support@mycherishedmemories.com and we'll help you directly.
If something arrives less than perfect, reach out — we want every keepsake to honor your loved one the way it should, and we'll work with you to make it right.